Privacy Policy | Emergency Water Damage Restoration Houston

Emergency Water Damage Restoration Houston ("we," "us," or "our") operates the website at emergencywaterdamagerestorationhouston.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us for services. Please read this policy carefully. If you disagree with its terms, please discontinue use of the site.

1. Information We Collect

We may collect the following categories of personal information:

Information You Provide Directly

Contact Information: Name, email address, phone number, and property address when you submit a contact form, request an estimate, or call us.
Service Information: Details about your property damage, including the type of damage, affected area, and any photos or descriptions you provide.
Communications: Records of your correspondence with us, including emails, phone calls, and text messages.

Information Collected Automatically

Usage Data: Pages visited, time spent on pages, links clicked, and referring URLs.
Device Information: IP address, browser type, operating system, and device identifiers.
Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience and analyze site traffic.

2. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your inquiries, estimate requests, and service calls
To schedule and dispatch our technicians to your property
To provide, operate, and maintain our restoration services
To communicate with you about your project, including status updates and follow-ups
To process and coordinate insurance claims on your behalf, if authorized
To improve our website, services, and customer experience
To comply with legal obligations, including building permits and insurance documentation
To send you service-related communications and, with your consent, marketing messages

3. Disclosure of Your Information

We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:

Service Providers: We may share information with third-party vendors who assist us in operating our website, conducting business, or serving you — including insurance adjusters, subcontractors, and payment processors. These parties are bound by confidentiality obligations.
Insurance Companies: With your authorization, we may share property and claim information with your insurance carrier.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred.
Protection of Rights: We may disclose information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, or situations involving potential threats to the safety of any person.

4. Cookies and Tracking Technologies

We use cookies — small data files stored on your device — to improve website functionality, analyze traffic, and personalize your experience. You can control cookie settings through your browser. Note that disabling certain cookies may affect the functionality of our website. We may also use third-party analytics tools such as Google Analytics, which collect usage data in accordance with their own privacy policies.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Project records, including those related to insurance claims and completed restoration work, may be retained for up to seven (7) years in accordance with industry and legal standards.

6. Security of Your Information

We use administrative, technical, and physical security measures designed to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. We cannot guarantee the absolute security of any information you transmit to us. You do so at your own risk.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you.
Correction: Request that we correct inaccurate or incomplete information.
Deletion: Request that we delete your personal information, subject to certain legal exceptions.
Opt-Out: Opt out of marketing communications at any time by contacting us or using unsubscribe links in our emails.
Do Not Track: Our website does not currently respond to Do Not Track signals from browsers.

To exercise any of these rights, please contact us using the information below.

8. Third-Party Websites

Our website may contain links to third-party websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites. We encourage you to review the privacy policy of every site you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected information from a child under 13, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Emergency Water Damage Restoration Houston
1520 Texas Ave, Houston, TX 77002
Phone: 346-556-1333
Email: info@emergencywaterdamagerestorationhouston.com