Emergency Water Damage Restoration Houston

Terms of Service

Last updated: January 1, 2025

Please read these Terms of Service ("Terms") carefully before using the website at emergencywaterdamagerestorationhouston.com or engaging the services of Emergency Water Damage Restoration Houston ("Company," "we," "us," or "our"). By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree, please discontinue use of our website and services.

1. Services Provided

Emergency Water Damage Restoration Houston provides residential and commercial property restoration services in Houston, TX and the greater Harris County area, including but not limited to:

  • Emergency water damage mitigation and extraction
  • Flood damage repair and cleanup
  • Mold inspection, testing, and remediation
  • Fire and smoke damage restoration
  • Sewage backup cleanup and sanitization
  • Structural drying and dehumidification
  • Contents packout, cleaning, and storage
  • Emergency board-up and tarping
  • Rebuild and full structural reconstruction

All services are subject to a separate written service agreement or work authorization form signed prior to the commencement of work on your property. These Terms govern your use of our website and general engagement with the Company; specific services are governed by the terms in your signed agreement.

2. Website Use

By accessing our website, you represent that you are at least 18 years of age and have the legal capacity to agree to these Terms. You agree to use the website only for lawful purposes and in a manner that does not infringe the rights of others or restrict or inhibit anyone else's use of the website.

Prohibited activities include, but are not limited to:

  • Using the website in any way that violates applicable federal, state, or local laws or regulations
  • Transmitting unsolicited or unauthorized advertising or promotional material
  • Attempting to gain unauthorized access to any part of the website or its related systems
  • Engaging in any conduct that restricts or inhibits anyone's use or enjoyment of the website
  • Using automated tools to scrape, crawl, or otherwise harvest data from the website without our written permission

3. Estimates and Quotes

Free estimates provided by our representatives — whether in person, by phone, or through the website — are preliminary assessments based on information available at the time of inspection. Final pricing is determined upon full assessment of damage, scope of work, and any conditions discovered during the restoration process. We reserve the right to revise estimates if hidden damage or additional work is discovered after project commencement.

No work will commence without your written authorization. Estimates are not guarantees of final cost and do not constitute a binding contract.

4. Insurance Claims Assistance

We work with most major insurance carriers and can assist you in documenting damage and communicating with your adjuster. However, we make no guarantee regarding insurance coverage, claim approval, or reimbursement amounts. Our assistance with your insurance claim is a courtesy service and does not constitute legal or financial advice. You remain responsible for understanding your own policy terms and coverage limits.

By authorizing us to communicate with your insurance carrier, you grant us permission to share property damage documentation, photographs, and scope-of-work reports necessary to process your claim.

5. Customer Responsibilities

As a customer engaging our services, you agree to:

  • Provide accurate and complete information about your property and the nature of the damage
  • Grant our technicians safe and unobstructed access to the affected areas of your property
  • Notify us immediately of any health hazards, pre-existing conditions, or structural concerns on the property
  • Review and sign all work authorizations before work begins
  • Promptly communicate any concerns about the work being performed
  • Make timely payment in accordance with the terms of your service agreement

6. Payment Terms

Payment terms are established in your individual service agreement. Unless otherwise agreed in writing, payment is due upon completion of each phase of work. We accept cash, check, major credit cards, and insurance assignment of benefits (AOB) where permitted by law. Delinquent accounts are subject to late fees and collection costs, including reasonable attorneys' fees.

7. Warranties and Guarantees

We warrant that our services will be performed in a professional and workmanlike manner by IICRC-certified technicians, in accordance with applicable industry standards. Specific warranty terms for reconstruction and restoration work are outlined in your service agreement.

THE WEBSITE AND ITS CONTENT ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

8. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, EMERGENCY WATER DAMAGE RESTORATION HOUSTON SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE WEBSITE OR OUR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM YOUR USE OF THE WEBSITE SHALL NOT EXCEED ONE HUNDRED DOLLARS ($100.00). OUR TOTAL LIABILITY FOR CLAIMS ARISING FROM RESTORATION SERVICES SHALL BE LIMITED TO THE AMOUNT PAID FOR THE SPECIFIC SERVICES GIVING RISE TO THE CLAIM, AS SET FORTH IN YOUR SERVICE AGREEMENT.

9. Indemnification

You agree to defend, indemnify, and hold harmless Emergency Water Damage Restoration Houston and its officers, directors, employees, agents, and contractors from and against any claims, liabilities, damages, judgments, awards, losses, costs, or expenses (including reasonable attorneys' fees) arising out of your use of our website, your violation of these Terms, or your provision of inaccurate or incomplete information about your property.

10. Intellectual Property

All content on this website — including text, graphics, logos, images, and software — is the property of Emergency Water Damage Restoration Houston or its content suppliers and is protected by applicable copyright, trademark, and intellectual property laws. You may not reproduce, distribute, modify, create derivative works of, or commercially exploit any content from this site without our express written consent.

11. Privacy

Your use of our website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review it to understand our practices.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. Any dispute arising from or relating to these Terms or our services shall be resolved exclusively in the state or federal courts located in Harris County, Texas. You consent to the personal jurisdiction of such courts.

13. Modifications to These Terms

We reserve the right to modify these Terms at any time at our sole discretion. Changes will be posted to this page with an updated effective date. Your continued use of the website after such changes constitutes your acceptance of the revised Terms.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid under applicable law, such provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall remain in full force and effect.

15. Contact Us

For questions about these Terms, please contact us:

Questions about our terms? Contact us or call us at 346-556-1333.